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In today’s business, the supervisor
or team leader is the main link
between the organization’s goals
and the people who are
responsible for the daily activities
that make those goals a reality.
Because of the necessary and
integral role that this position
plays, it is obvious that good
supervisors and team leaders are
key to the success of any
organization.Many decisions required within this role every day affect profits, productivity, service levels, as well as attitudes, and morale. With a role and function of this magnitude, it would seem logical that the process of becoming a supervisor and team leader would require years and years of training. However, most supervisors and team leaders have had little or no training in the required skills. Almost universally, today’s supervisory force is made up of men and women who have been promoted from being a superworker to being a supervisor or team leader.
The Process for Results
Supervisory Development is a process that makes supervisor and team leadership development not only possible, but also eminently profitable. Individually, each supervisor and team leader reflects the proficiency of a specialized knowledge. Together, they form a powerful force that assures the achievement of organizational goals through its people.
Three Essential Elements
Attitude Development
Attitude is the basis of all individual behavior. The effectiveness of a supervisor or team leader will depend on their behavior in a given situation. Improved results and productivity begins by developing the attitudes that govern the person’s behavior.
Behavior Management Skills
Better than 50% of a supervisor’s or team leader’s time is spent managing other people. To be effective in this role, it is important that the individual develop the skills necessary to effectively communicate and maximize productivity.
Goal Accomplishment
A supervisor or a team leader not only sets goals but also needs to determine how they will be achieved, what obstacles must be overcome in the process, and the time line necessary. The Supervisory process provides a proven goal accomplishment model that can be immediately applied to any organization.
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Issues Covered Within this Process. • The Roles and Functions of a Successful Supervisor or Team Leader • Effective Organizational & Personal Goal Setting • Developing Confidence • Managing and Controlling Your Use of Time • Understanding Human Needs • Motivating Improved Performance • Creating an Environment for Growth • The Art of Listening • Taking Corrective Action • Delegation • Decision Making • Problem Solving The Results are Measurable • Dynamic Teams • Lowered the Costs of Doing Business • Strengthened Individual • Motivation to Perform • Increased Revenues • Increased Profitability • Added Value to Processes |
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© 2005, Solutions for Growth®
All Rights Reserved
